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Policies

Customer Service Policies

All sales from Loose Id are subject to the following customer service policies. Please read this information before contacting us about problems with your order. You may also find answers to your questions on the Frequently Asked Questions page.

Mature Content

Loose Id books contain adult material and sexual situations not suitable for reading by minors. Please keep your electronic books safe from underage readers.

Downloading a Book

After you place your order, a link to download your books will be displayed on the Thank You page. This link will also be sent to you via e-mail. For security reasons, the links will expire after 72 hours, so download your books promptly. If a link expires before you download the book, contact us with your order number and we'll assist you. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

Didn't receive the order confirmation e-mail? Some e-mail services may put mail from unrercognized senders in a "Spam" or "Bulk Mail" folder. Make sure your e-mail service is set to accept mail from Loose-id.com, particularly noreply@loose-id.com. You may need to add our e-mail address to your address book, or to modify the settings of your spam filter. If your order is less than 72 hours old, you can also access the download link by going to "My Account" and checking your order status.

In the unlikely event you have technical problems while downloading a book, contact us. Include your full name, your order number, a description of the problem, and any error messages you received. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

Exchanges

If you ordered a format that doesn't work on your device, contact us. Include your order number, the name of the book you ordered, and the format you intended to order or the brand of device you own. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

Please choose your format carefully when ordering books. Exchanges due to format incompatibility will only be made once per customer. For help choosing the correct format, see the Frequently Asked Questions page.

Please note that Loose Id cannot guarantee that our books will transfer to proprietary handheld devices that we do not manufacture.

Replacements

Books may only be downloaded once. Please keep a backup of your electronic books in a secure location, safe from underage readers. Loose Id is not responsible for books that are lost due to hard drive failure, equipment failure, accidental deletion, or other losses.

Defective Merchandise

If a book appears defective, try downloading the book again. Log in to your account by clicking "My Account" in the site footer, then click "View my order history."

If you continue to experience problems, contact us. Incude your full name, the title of the book, your order number, and a description of the problem. Please note that replacements will only be issued in the original format you ordered. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

Loose Id cannot guarantee that our books will transfer to proprietary handheld devices that we do not manufacture.

Refunds

Customer satisfaction is very important to us. However, the nature of electronic books makes returns problematic, as we cannot ensure that the returned merchandise is removed from all storage media. At the present time, Loose Id will not issue refunds for electronic books.

However, your feedback is important to us. If you are dissatisfied with your purchase for any reason, contact us. We'll do what we can to resolve your problem. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

Loose Id Books in Print

Loose Id publishes selected titles in paperback form. However, we do not sell these books directly to consumers. For a list of our print books, click "Books in Print" in the site footer. Loose Id books can be ordered from any retail bookseller, including Amazon.com.

A Note About Copyright

In accordance with the copyright laws of the United States of America, books from Loose Id may not be shared with other readers in any format, including file sharing, printing, or re-selling by individual purchasers. Please respect our authors and their work; don't trade or share books illegally.

Loose Id aggressively pursues valid claims of copyright infringement. To report suspected violations, contact us.

Contact Customer Service

If you have questions about these policies or about your order, contact us. Include your full name, order number, and a description of the problem you're experiencing. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

You may also find answers to your questions on the Frequently Asked Questions page.

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