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FAQ

Frequently Asked Questions

Have a question about e-books in general or your order in particular? You'll probably find the answer here much more quickly than we could respond to an e-mail. To learn about Loose Id's return and exchange policies, please visit the Customer Service Policies page.

About Our New Site

What happened to my old orders?

We still have them. They're backed up in our old database format, which is incompatible with the order format on the new site. Please note that although we don't provide back up or storage facilities for your old purchases, we will try to send you a replacement file if you lose one you haven't backed up. Just send us your original order number along with the book title and the format you originally ordered in. For more information, please contact us.

I can't remember my password

Our automated password reminder system will send you your password. If you receive an email with a blank password, please contact us.

About Our Books

All Loose Id books contain graphic sexual content and are intended for adult audiences only. Please keep your e-books safe from underage readers.

Ratings

All Loose Id books are well-written, exciting stories with explicit sexual content.You might be used to the "rating systems" used by other e-publishers. However, at Loose Id we've found these rating guides to be artificial and unhelpful to the majority of our customers. You can count on every Loose Id book to deliver a sexy, exciting story. Beyond that, we'll post a note on the product pages of any books that contain material that readers may find offensive, such as BDSM, menage, or sex with sentient shifters in shifted form.

Lengths

  • Fling—less than 20,000 words
  • Novella—between 20,000 and 34,999
  • Novel—over 35,000 words

Choosing a Format

Need help choosing the right format? Find the category below that best describes you.

I have a hand-held e-book reader: Kindle, Sony, Franklin, etc.

If you own a specific e-book reader, order the format that works on your device. Many devices accept the EPUB format.

SONY: You can purchase the EPUB format for use on a Sony Reader.

NOOK: You can purchase the EPUB format for use on a Nook. Here's a link to show how to side load your EPUB format to Nook: http://bookviewcafe.com/bookstore/sideloading-epub-files-onto-nook/

KINDLE: Our Mobipocket PRC files work on the Kindle. Note that unlike the Amazon Kindle store, Loose Id's ordering system cannot e-mail books directly to your Kindle. You'll have to transfer the books by downloading the files to your computer, then either: 1. e-mailing the files to your Amazon Kindle e-mail address; OR 2. by connecting your Kindle to your computer via USB cable and dragging the file to the Kindle. It's not as complicated as it sounds. Here's a link to a PDF that explains it: http://www.dawnmontgomery.com/wp-content/uploads/2013/12/Emailing-Your-Books-to-Kindle_Dawn-Montgomery.pdf. If you need technical assistance, contact us.

FRANKLIN E-BOOKMAN: Mobipocket is the most reliable format.

HIEBOOK: The Hiebook supports the HTML format.

KOBO: Our EPUB and PDF will sideload onto Kobo. Here's a link to explain how: http://www.epubor.com/how-to-add-epub-and-pdf-books-to-kobo-and-sony-ereaders.html

Some devices include a utility program that converts HTML e-books to the format used on the device. If this describes your e-book reader, order the HTML version.

Please note that Loose Id cannot guarantee that our books will transfer to proprietary handheld devices that we do not manufacture.

Loose Id HTML files are available in both ZIP and EXE formats. The self-extracting EXE is most convenient for PC users. Customers with aggressive virus-checking software and customers with Macintosh computers should choose the ZIP format.

I have an iPad.

The app you've installed for reading ebooks will determine the correct format for you to use on your iPad. For example, the iBooks app supports EPUB files. The Stanza app supports a wide variety of formats.

I have an iPhone or iPod Touch.

If you've installed the iBooks app, the EPUB format will work. You'll need to download the files to your computer from your Loose Id order, then transfer them using the iTunes application on your computer. It's much easier than it sounds.

If you want to use a wide variety of formats, consider the Stanza app. While not the sole ebook reader on the iPhone/iPod Touch, Stanza is one of the most popular and widely supported. Using its currently free desktop application for Mac or Windows, you can open a wide variety of file types (we recommend EPUB or Microsoft LIT), and Stanza Desktop converts the document on-the-fly to the correct format, which you can then export to your device.

Here are detailed instructions if you elect to use Stanza on your iPhone: 1. Run the Stanza Desktop and load your file using the Open File command. 2. Make sure sharing is enabled in the Tools menu. 3. Make sure your iPhone can connect to your PC using wifi. 4. Open Stanza on your iPhone and go to the Library. 5. Tap Shared Books. 6. You should see an entry such as 'Books on MyPC'. 7. Tap this and your book should be listed. 8. Tap the book to download it to your iPhone.

I have a Palm Pilot, Pocket PC, or other PDA.

Many "general purpose" PDAs, such as the Palm Pilot and Pocket PC, support multiple e-book readers. Your PDA may already have a compatible reader installed for one of our supported formats, such as Microsoft Reader, Mobipocket, or Adobe PDF Reader.

To download the applications for free and find out more information, explore these links:

I own a Macintosh computer.

Macintosh owners should not order the HTML - EXE format. These files will not open on most standard Macintosh computers. We do provide HTML files in ZIP format as well. Any of our other formats should work fine on Macintosh computers.

I want to print books out and read them on paper.

The best format for printing e-books is Adobe PDF. You can download the Adobe PDF Reader free of charge. Remember, printed e-books are for the personal use of the original purchaser and may not be resold.

I'm going to read books on my PC.

To read books on your computer, we recommend either Adobe PDF or Microsoft Reader formats. Both companies provide the reader applications for these formats free of charge. Simply download either the Microsoft Reader or Adobe PDF Reader.

Placing an Order

We strive to make the ordering process as simple as possible. Even so, questions arise from time to time. If you don't find your answer below, visit the Customer Service Policies page for more information.

I added a book to my shopping cart, but I don't see it there.

When you add a book to your cart, we automatically return you to the page you were viewing. You can see the number of books in your cart by looking at the upper right of every page on the site. To view your cart, click Checkout.

If you added a book and it doesn't appear in your cart, the book is probably not yet available. We often preview titles that are coming soon so that you have time to read the excerpts from your favorite authors before the books are released. If you see a "Coming Soon" or "Out of Stock" notice in the book's description, that title is currently not available. You might want to add the title to your Wish List so you can remember to buy it as soon as it's released.

The book I want is "Out of Stock." What does that mean?

We often preview titles that are coming soon so that you have time to read the excerpts from your favorite authors before the books are released. If you see a "Coming Soon" or "Out of Stock" notice in the book's description, that title is currently not available and may not be pre-ordered. You might want to add the title to your Wish List so you can remember to buy it as soon as it's released. For notification via e-mail when the title is released, sign up for the Idbits newsletter.

I'm ready to purchase the books in my shopping cart. What do I do?

Click the Checkout button at the top of the page, or click "Checkout" in the footer.

Why do you need my billing address?

Your billing address is required by the company that validates your credit card number. This helps to protect you from unauthorized use of your card. For information on how Loose Id protects your personal information, visit the Privacy Policy page.

Why can't I order by phone or with a paper check?

Ordering by phone would require a dedicated staff to answer your calls. Similarly, processing personal checks would require additional staff to open mail and manually process orders. To keep costs low, Loose Id does not currently accept phone orders or personal checks. For your convenience, our web site accepts all major credit cards.

Why can't I pay via PayPal?

Due to recent actions taken by PayPal against purchasers of adult-oriented e-books, we can no longer offer PayPal as a payment option for Loose Id merchandise. We apologize for any inconvenience this may cause. Please rest assured that all payment information sent to Loose Id is secure. For more information on the security of your personal information, we invite you to read our Privacy Policy.

How do I use a gift certificate?

Gift certificates are applied after you choose your payment option on the checkout page. Enter your Gift Certificate number and click Apply, then continue checking out normally.

How do I use my VIP Club membership?

Members of the VIP Club receive a 10% discount on every Loose Id e-book purchased from the date of their membership activation through December 31.

To receive the discount, you must log into your account before adding books to your shopping cart. Simply click My Account at the top of any page on the site, log in using the e-mail address you used when you purchased your VIP Club membership, then shop normally. If you're logged in correctly, you'll see the discount price on every book product page you visit.

For assistance with your VIP membership, contact us. Include your full name and e-mail address along with a description of the problem you're experiencing. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

I want to order a book in paperback format.

All Loose Id books can be purchased in electronic format right here on www.loose-id.com. Only selected titles are available in print editions. Click here for a list of current print titles.

Loose Id print books can be ordered through any retail bookseller, including Amazon.com. Although Loose Id publishes these titles, we are not a reseller or distributor of our print titles.

From time to time, we may add books to our print program. To receive notification of new print titles, sign up for Idbits, our announcements-only Yahoo! Group. Idbits members receive notice of new releases, exclusive discount offers, and more. To join, send an e-mail to: Idbits-subscribe@yahoogroups.com

Downloading Books

Downloading books from Loose Id is simple. You'll never have to wait for an e-mail message to arrive.

How do I download the books I purchased?

After you place your order, a link to download your books will be displayed on the Thank You page. This link will also be sent to you via e-mail. For security reasons, we do not allow unlimited downloads, so download your books promptly.

If you don't receive the e-mail, and your order is less than 72 hours old, you can also access the download link by clicking "My Account" in the site footer. Log in, then click "View my order history."

In the unlikely event you have technical problems while downloading a book, contact us. Include your full name, your order number, a description of the problem, and any error messages you received. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

If a link expires before you download the book, contact us with your full name, your order number and a description of the problem. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

I didn't receive the order confirmation e-mail.

Didn't receive the e-mail? Some e-mail services may put mail from unrercognized senders in a "Spam" or "Bulk Mail" folder. Make sure your e-mail service is set to accept mail from Loose-id.com. You may need to add our e-mail address to your address book, or to modify the settings of your spam filter. You can also access the download link by going to "My Account" and checking your order status.

My books won't download.

In the unlikely event you have technical problems while downloading a book, re-boot your computer and try again. You may need to temporarily disable your virus scanning software to download books in the EXE format.

If you continue to have problems, contact us. Include your order number, a description of the problem, and any error messages you received. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

Returns and Exchanges

Visit the Customer Service Policies page for information.

Books in Print

All Loose Id books can be purchased in electronic format right here on www.loose-id.com. Only selected titles are available in print editions.

What Loose Id titles are available in print?

Click here for a list of current print titles.

Where can I order a Loose Id print book?

Loose Id print books can be ordered through any retail bookseller, including Amazon.com. Although Loose Id publishes these titles, we are not a reseller or distributor of our print titles.

How can I find out about new print books?

From time to time, we may add books to our print program. To receive notification of new print titles, sign up for Idbits, our announcements-only Yahoo! Group. Idbits members receive notice of new releases, exclusive discount offers, and more. To join, send an e-mail to: Idbits-subscribe@yahoogroups.com

Why isn't my favorite author's book in print?

Many factors go into selecting a title for print, including market considerations, the author's writing commitments, contractural issues, and scheduling concerns.

A Note About Copyright

In accordance with the copyright laws of the United States of America, books from Loose Id may not be shared with other readers in any format, including file sharing, printing, or re-selling by individual purchasers. Please respect our authors and their work; don't trade or share books illegally.

Loose Id aggressively pursues copyright infringement. To report suspected violations, contact us.

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